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How to Report a Misleading Supplement Ad or a Bad Order
Start with the seller using the order ID and keep a record. If that fails, contact your card issuer to dispute the charge, then report misleading claims to the FTC and safety problems to the FDA. Act before any refund window closes, and keep screenshots of the ad, the checkout and your emails.
Written by the Prostadine label deskUpdated · 4 min read
The basics01
Step one: the seller
Contact the seller using the method on the return policy, with your order ID, the date and a clear request. For the product reviewed on this site, the policy says to call the number on the order page before day 60, and the buyer pays return postage. Check the live page for current terms.
Write down the date, the name of the person you spoke to and what was promised. Follow up with an email if you can, so there is a written record.
The evidence02
Where to turn
| Problem | Who to contact |
|---|---|
| Refund not received | Seller, then card issuer |
| Charge you did not agree to | Card issuer, then seller |
| Misleading ad or fake review | FTC (FTC, Health Products Compliance Guidance) (FTC, Rule banning fake reviews) |
| Side effect or contaminated product | Doctor first, then FDA (FDA, Using Dietary Supplements) |
| Site mistake about our pages | Our contact page, for corrections |
The numbers03
Step two: your card issuer
If the seller does not respond or refuses a refund you are entitled to under its own terms, you can ask your card issuer to dispute the charge. Issuers have time limits, often around 60 days from the statement date, so do not wait. Give them your records: the order ID, the screenshots, the dates of contact and the policy.
Do not accept a bank transfer or gift card as a refund method unless you have chosen it. Those routes are hard to undo.
The catch04
Step three: the FTC
The Federal Trade Commission accepts reports about deceptive advertising, fake reviews and billing practices. It uses reports to spot patterns and does not usually resolve individual cases. Its rule on fake reviews took effect on 14 August 2024 (FTC, Rule banning fake reviews), and its guidance helps you tell a genuine review from a fake one (FTC, Evaluate Online Reviews).
A good report names the seller, the web address, the claim and the date, and attaches screenshots.
Safety05
Step four: the FDA, for safety
If you had a reaction, see a doctor first. Then report the problem to the FDA, which tracks adverse events for supplements (FDA, Using Dietary Supplements). Keep the bottle with the lot number, and photograph the label. A report does not guarantee a response, and it adds to the picture that lets regulators act on a pattern.
Medical concerns come first, and everything else can wait until you are well.
What to do06
Mind the clock
Windows start to close from the day you order, not the day you decide to complain. A 60-day return window, a card dispute window of roughly two months from the statement date and the time a parcel takes to arrive can overlap in awkward ways. Put the dates in a calendar on the day you order, with a reminder at day 40.
If you are close to the end of a window, make the first contact in writing the same day, even if you expect to call later. A dated message shows that you acted in time, which can matter if a dispute follows. Keep it short and factual, with the order ID and what you ask for.
On the label07
What to keep
- Screenshots of the ad and the claim with the date.
- The order confirmation with the ID and the price.
- Emails and call notes with the seller.
- Photos of the bottle, label and lot number.
- The statement showing the charge.
A short timeline in a notebook beats memory.
In practice08
How to avoid it next time
Before you pay, take screenshots of the offer, the guarantee and the shipping terms. Use a card and not a transfer. Read the checkout for any extra items, subscriptions or upsells. Our before-you-pay checklist covers the product we review.
The basics09
What this site can and cannot do
We are not the seller and cannot process refunds, change orders or contact the seller for you. The inbox on our contact page is for corrections to our pages. For anything about an order, use the seller contacts on the order page and the refund policy.
FAQ10
Prostadine questions people ask
Who do I contact first about a bad supplement order?
The seller, using the order ID and the method in the return policy, and keep a written record.
Can my card issuer help?
Often yes. You can dispute a charge, but issuers have time limits, so act early.
Where do I report a misleading ad?
To the FTC. Include the seller, address, claim, date and screenshots.
Can this site get me a refund?
No. We are not the seller. Use the seller's contacts on your order page.
Who wrote this11
Written and reviewed by
Pages built from the bottle photos, the info page and linked NIH, FDA, NCI, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a licensed U.S. retail desk for Prostadine, not by the manufacturer. We earn money when you buy through our order links.
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