Buying
Prostadine Refund Policy: How to Return an Order and Get Your Money Back
To claim a Prostadine refund, call +1 (302) 200-3480 within 60 days with your order ID, then post the product to the New York returns address with your name, email and order ID inside. The buyer pays return shipping. The refund is quoted at 3 to 5 business days after the return is credited, plus time for your card issuer.
Written by the Prostadine label deskUpdated
The short version01
The policy in six lines
The policy is simple to state. The window is 60 days from purchase, the first step is a phone call and the product goes back by tracked post at your cost.
| Term | What applies |
|---|---|
| Window | 60 days from purchase |
| First step | Call +1 (302) 200-3480 with your order ID (the BuyGoods default order desk) |
| Return address | 767 Third Avenue, Floor 4, New York, NY 10017, USA |
| In the parcel | Your full name, email and order ID |
| Return shipping | Paid by the buyer; use a tracked service |
| Refund timing | 3 to 5 business days after the return is credited, then 5 to 10 days for the card issuer to post it |
Step by step02
Seven steps from decision to refund
Decide inside the window
Count 60 days from the order date, and aim to call by day 45. The info page ties the guarantee to purchase, not delivery.
Find your order ID
It is in the confirmation email. If you cannot find it, search for the retailer's name, BuyGoods, in your inbox.
Call the order desk
Ring +1 (302) 200-3480 and ask to start a return. Get a reference number and the name of the person you spoke to.
Pack the product
Include your full name, email and order ID on a slip in the parcel. Keep unused bottles in their cartons if you still have them.
Post it tracked
Send it to the New York returns address with a tracked service and keep the receipt. The buyer pays this postage.
Watch the clock
The quoted refund timing starts when the return is credited, not when you post it. Note the delivery confirmation.
Follow up
If nothing appears after the quoted period, call again with the reference number, then ask your card issuer how a dispute works.
Addresses03
Which address is which
Two New York addresses appear in the contact details we were given, plus the retailer's Delaware address on the info page. They differ, so it matters which one you use.
| Address | Purpose | Notes |
|---|---|---|
| 230 Park Avenue, Floor 10, New York, NY 10169 | Office | Mail only; not for returns |
| 767 Third Avenue, Floor 4, New York, NY 10017 | Returns | The address to use for a refund return; call first |
| BuyGoods, 1201 N Orange Street, Suite 7223, Wilmington, DE 19801 | Retailer, as printed on the info page | Not a return address |
If the order desk gives you a different return address on the phone, use the one you are told and write it down. The address you were given on the call is the one that counts.
The cost of a return04
What a refund really costs you
Because return shipping is yours, a refund is not free. A small tracked parcel in the US usually costs a few dollars, and an international parcel costs more and can be held at customs. If you bought the 2-bottle pack, the $9.99 shipping you paid at the start may not be refunded, and the info page does not settle that. Ask when you call, and write down the answer.
A larger pack changes the calculation. Six bottles weigh more to post back, and some or all may be unopened. If you are unsure you want six months' supply, the 3-bottle pack lowers both the money at stake and the cost of a return. The pricing page sets the options side by side.
Insurance matters too. A tracked service with a delivery confirmation is your proof that the product arrived, and a signature on delivery is better still. Without that proof, a refund dispute becomes your word against a database.
Prostadine: from $49 a bottle60 mL · 2 mL a day · free US shipping on 3 or 6 · 60-day money-back guarantee
See packsPaper trail05
Keep these records until the money is back
Most refund disputes are decided by records. Keep a folder, on paper or on your phone, with everything below, and do not delete it until the credit shows on your statement.
| Record | Why it matters | Where it comes from |
|---|---|---|
| Checkout screenshot | Shows the pack, price, shipping and wording you agreed to | Taken before you pay |
| Confirmation email | Carries your order ID and the retailer's name | Your inbox, including spam |
| Info page screenshot | Shows the guarantee wording on the day you bought | Taken the day you order |
| Call notes | Name, date, time and what you were told | Written during the call |
| Reference number | Lets the desk find your claim on a second call | Given by the desk |
| Postage receipt and tracking | Proves the return was sent and delivered | The carrier |
| Card statement | Shows the charge and later the credit | Your card issuer |
Photograph the bottles and the parcel before you seal it, too. If the returned parcel is lost, a photo of what you sent and the receipt for sending it are the best evidence you have.
Beyond the guarantee06
If a refund is refused
If the order desk refuses a refund you believe you are owed, you still have routes.
- Ask for the refusal reason in writing, and compare it with the info page wording you screenshotted at checkout.
- Contact your card issuer and ask about a dispute for goods not as described or a refund not honoured. Give them your notes, your reference number and your tracking proof.
- Report a problem seller to consumer protection bodies. In the US, the FTC accepts reports about deceptive practices.
- If you had a bad reaction, tell a doctor first, then report it to the order desk so a record exists.
None of this is legal advice. It is a plain list of what ordinary customers can do. The contact page has the phone number and the website inbox, which can pass on corrections to this site but cannot see orders.
- Information for Consumers on Using Dietary Supplements. U.S. Food and Drug Administration, 2026.FDA is not authorized to approve dietary supplements for safety and effectiveness before they are marketed. Firms can lawfully introduce supplements without notifying FDA. Talk to a doctor, pharmacist or other professional before buying or using a supplement.
- Health Products Compliance Guidance. Federal Trade Commission, 2022.Health claims must be backed by competent and reliable scientific evidence, generally randomized controlled human trials on the same product, dose and population being advertised. Testimonials and animal or lab studies alone are not enough, and a disclaimer does not fix a misleading claim.
- How To Evaluate Online Reviews. Federal Trade Commission (Consumer Advice), 2026.The FTC advises considering the source, comparing reviews across several sites, being wary of sudden bursts of reviews, and checking reviewer history. Fake reviews can look genuine.
FAQ07
Prostadine questions people ask
How long do I have to get a Prostadine refund?
The info page gives 60 days from purchase. Aim to call by day 45, because the return must be posted and the refund conditions confirmed inside the window.
Where do I send a Prostadine return?
The returns address we were given is 767 Third Avenue, Floor 4, New York, NY 10017. Call +1 (302) 200-3480 first, and use any other address the desk gives you on the call.
Who pays for return postage?
The buyer, according to the return terms we were given. Use a tracked service and keep the receipt, since it is your proof the return was sent.
How long does the refund take?
The quoted timing is 3 to 5 business days after the return is credited, then 5 to 10 days for the card issuer to post it. Call with your reference number if it does not arrive.
Who wrote this08
Written and reviewed by
Pages built from the bottle photos, the info page and linked NIH, FDA, NCI, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a licensed U.S. retail desk for Prostadine, not by the manufacturer. We earn money when you buy through our order links.
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