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Refund With an Opened Bottle and Return Postage: What We Know
The buyer pays return shipping, per the terms we hold. Whether an opened or empty bottle qualifies is not stated clearly: the FAQ speaks of a refund for what you have not used. Ask when you call, get it in writing and keep tracked proof of postage.
Written by the Prostadine label deskUpdated · 4 min read
The basics01
What do we know?
The info page promises a 60-day money-back guarantee, and says the buyer pays return shipping, using a tracked service.
The FAQ adds a no question asked refund for what you have not used. That wording suggests unused bottles qualify, and it is silent on a bottle that is part-used.
We list the gap among the points for the seller to confirm.
The evidence02
Likely situations
| Situation | What we know | Ask |
|---|---|---|
| All bottles sealed | Clearly within the wording | Return instructions |
| One bottle opened, others sealed | Not stated | Is the opened one accepted? |
| Bottle half used | Not stated | Is a partial refund possible? |
| Empty bottle | Not stated | Is an empty bottle accepted? |
The numbers03
What does the return cost?
Postage for the return is on the buyer, and a tracked service is advised. A single bottle is light and cheap to post within the US. Six are heavier. From abroad, the costs rise a good deal.
Weigh that cost against the refund, which is the product price. If you have used most of a bottle, the refund is smaller or nil, and the postage may exceed any gain. It is another reason to decide within the first weeks.
The catch04
How to protect yourself
Call first
Do not post anything without a reference number and the returns address confirmed.
Ask the opened-bottle question
Note the answer and the agent's name.
Pack carefully
Use padding, since glass breaks in transit.
Track and insure if you can
Keep the receipt and the tracking page.
Include your details
Name, email and order ID inside the parcel.
Safety05
Why are opened-bottle rules usually strict?
Sellers worry about misuse: a buyer who uses a product, then returns the empty bottle for a full refund. Some guarantees therefore require unopened goods, some accept opened ones to a limit and some ask only that the customer tried the product. The terms differ widely, so a stated rule matters.
For a liquid sold for health, there is another reason. Returned opened liquids cannot be resold, so a seller must treat them as waste. A refund for opened bottles is a cost, and a generous promise is therefore a sign of some confidence.
The info page wording points to generosity, but without exact terms we cannot say how far it goes, and we ask the seller to spell it out.
What to do06
Where do returns go?
To the returns address given by the desk, which on the info page is in New York. Do not use the office address or the retailer's address for returns unless the desk says to. A parcel sent to the wrong place may never be matched to your order.
If the desk gives a different address from the one on the page, ask for it by email, so you have it in writing.
On the label07
If the refund does not arrive
Wait the stated time: three to five business days after the return is credited, then five to ten days for the card. If it has not appeared, call with your reference and the tracking number. After that, ask your card issuer about a dispute and send them your records (FTC, Evaluate Online Reviews).
A tracked receipt is the single best piece of evidence in a return dispute.
In practice08
Where to read more
Our refund policy lists the steps in order, and the guarantee page sets out the promise and its limits.
FAQ09
Prostadine questions people ask
Can I return an opened bottle of Prostadine?
The terms are unclear. The FAQ mentions a refund for what you have not used. Ask when you call, and get the answer in writing.
Who pays for return shipping?
The buyer, according to the terms we hold. The seller advises a tracked service, so keep the receipt and the tracking number.
What should I put in the return parcel?
Your full name, email and order ID, plus the bottles. Pack them with padding, since glass can break in transit.
What if the returns address is different from the page?
Use the address the desk gives you, and ask for it in writing. Do not send a parcel until you have a reference number.
Who wrote this10
Written and reviewed by
Pages built from the bottle photos, the info page and linked NIH, FDA, NCI, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a licensed U.S. retail desk for Prostadine, not by the manufacturer. We earn money when you buy through our order links.
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