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Contacting the Prostadine Sellers: Who to Reach for What
The materials we hold list a web inbox for contact about the pages, an office address in New York, a separate returns address in New York and a retailer in Delaware. The refund process runs by phone with the order ID. This site's inbox covers corrections to its pages, not orders.
Written by the Prostadine label deskUpdated · 4 min read
The basics01
Why the list exists
A reader with a problem often has four addresses in front of them and no idea which is for what. Mixing them up costs days inside a 60-day window. The list below gives what we saw, what each appears to be for and what to put in a message.
We could not confirm the details independently, so check the live order page and the seller terms before acting.
The evidence02
The contacts in the materials we hold
| Contact | Details | Use it for |
|---|---|---|
| Web inbox | [email protected] | Corrections to our pages; not orders |
| Office | 230 Park Ave, Fl 10, New York, NY 10169 | General correspondence listed by the seller |
| Returns | 767 Third Ave, Fl 4, New York, NY 10017 | Where returned bottles are sent |
| Retailer | BuyGoods, Wilmington, DE | Payment processing for the order |
| Phone | +1 (302) 200-3480 | Refund requests with the order ID before day 60 |
The numbers03
If you have an order problem
Use the phone number and the order page of the retailer, with your order ID. The policy says the call must come before day 60, and that the buyer pays return postage. After the return is credited, the refund takes 3 to 5 business days to be issued and then 5 to 10 days to reach the card.
Write down the date and the name of the agent. If you cannot get through, send an email as well, and keep copies.
The catch04
If you are sending a bottle back
Do not send anything to the returns address before you have been told to and have a return reference. Use a tracked service, keep the receipt and photograph the parcel. The buyer pays the postage, so choose a service that matches the value of the bottles.
See our post on opened bottles and postage for the cost side.
Safety05
If you wish to contact us
We are an independent information site, and the inbox is for corrections, questions about how we rated a source and requests to update a page. We do not hold your order and cannot see it. If you write about an order, we will point you back to the seller.
Include the page address and the sentence you question. A short message is easier to act on.
What to do06
Calling, waiting and following up
Phone lines can be busy, and a first call may end in a queue. Call early in the working day, have the order ID in front of you and write down the time you called. If you leave a message, give your name, the order ID, the reason for the call and a number where you can be reached.
If there is no reply within two working days, follow up in writing and say that you have already called. Keep each contact short, polite and specific. A refund request that states the date of the order, the pack and the day count is easier for an agent to process than a general complaint.
Keep the evidence of each attempt, since the window is measured from the order and not from your first call.
On the label07
If you have a health problem
- Stop the product and seek care for urgent symptoms.
- Tell the doctor what you took and bring the bottle.
- Report a serious reaction to the FDA.
- Then tell the seller, if you want a refund.
Health comes first and paperwork second.
In practice08
Checking the contacts yourself
Look at the order page, the policy page and the confirmation email, and compare the details with those above. A mismatch is worth noticing. Our contact page and refund policy page give the current picture on this site.
FAQ09
Prostadine questions people ask
Which contact do I use for a refund?
The phone number on the order page, with your order ID, before day 60. Check the live policy for current terms.
Is the website inbox for orders?
No. It is for corrections to this site's pages. This site is not the seller.
Where do returned bottles go?
To the returns address given by the seller after you have a return reference. The buyer pays postage.
What should I include in a message?
Your order ID, the date, what you ordered and what you are asking for.
Who wrote this10
Written and reviewed by
Pages built from the bottle photos, the info page and linked NIH, FDA, NCI, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a licensed U.S. retail desk for Prostadine, not by the manufacturer. We earn money when you buy through our order links.
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Licensed U.S. retail desk — Prostadine
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